Privacy Policy:

HopticUSA LLC takes keeping your privacy seriously. We use the information you provide to us to process your request/order only.

 

Your credit card information is provided to our Internet payment gateway service in order for you to pay for your order and for your credit card to be charged accordingly.

 

Your address is provided to the shipping company (UPS, USPS or FedEx) in order for them to deliver your ordered goods.

 

Disclosure exceptions:

Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary: to comply with legal process such as a search warrant, subpoena or court order; to protect against misuse or unauthorized use of our website and/or HopticUSA LLC rights and property; or during emergencies, such as when we believe someone's physical safety is at risk.

Other than these exceptions, we do not share, sell, or give your personal information to anyone, any company, any corporation, nor entity for any reason without your further permission. We promise! This policy & terms of use is governed by the law of the State of Arizona.

If you ever believe that we are not following our stated policies, including, without limitation, this Privacy Policy, you may contact us via our Contact Us page of this website.

This policy may be revised at any time without notice. By using this site, you are agreeing to be bound by the then current version of this Privacy Policy and Terms of Use. The most up to date version will be posted on this web site.

 

Terms & Conditions:

I hereby authorize HopticUSA LLC to initiate a charge entry on my credit or debit card in the amount equal to the amount I enter into the online payment option. I acknowledge I am responsible for inputting the correct payment amount. By submitting an online payment, I agree that there is a balance sufficient to pay all requested payments, and agree that HopticUSA LLC is not liable for any overdraft or insufficient fund situation or charge (including, but not limited to, finance charges, late fees or similar charges) caused by my failure to maintain funds sufficient to pay the payment amount I indicated. I understand that an online payment will be processed and credited to my account within two business days.

 

Shipping Policy: 

Please allow 1-2 days for orders to be shipped, most orders typically ship within 24 hours.  We ship all our products with tracking.

 

Refund/Cancellation Policy:

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will need to contact us directly at matt.stoner@hopticusa.com for consideration and review.

 

Eligibility for Refunds and Exchanges:

Your item must be in the same condition that you received it in.

 

To complete your return or exchange, we require a receipt or proof of purchase.

  

If you are not completely satisfied with your item, contact us by sending an email at matt.stoner@hopticusa.com for a Return Merchandise Authorization (RMA) number and once you have received the RMA number, please send your item to P.O. Box 1723, Tucson, AZ, 85702.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item along with a response pertaining to the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

 

You will be responsible for paying for your own shipping costs for returning your item.

 

Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

 

We cannot guarantee that we will receive your returned item unless you ship with a tracking number and insure the package.